FAQ

ORDERS

When will my order arrive?
UPDATE 28th December 2021

Due to COVID19 there have been delays on flight availability out of Australia. This has increased the standard shipping time as mail waits to be placed on available flights.

Orders are still being packed as usual, however please be patient with shipping time frames. 

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Orders are sent from Melbourne, Australia. Orders are usually sent out within a week from when your order is placed. If your was placed during a sale period or if your order includes a print in size A1 or A2, it may take a little longer be sent out. Standard shipping within Australia should take up to 5 business days. International orders should take 2-4 weeks depending on your location. Express shipping is also available. 

Shipping
Shipping prices will vary depending on the size and weight of your order. You can calculate shipping costs at the checkout.

Returns / Refunds / Taxes
Our returns policy is applicable to purchases made through our web store via www.exoticcancer.com

- Returns will not be accepted for change of mind or unwanted gifts
- Refunds will not be given due to shipping delays as these are out of our control and shipping timeframes are indicative based on the information we are given at time. 
- To issue a return, the item must be received by the recipient, any items that are yet to be delivered or shipped by the forward freighter will not be applicable for a refund or return.
- Gift cards are not redeemable for cash and are non-refundable.
- International localised taxes and duties that may incur when entering your country will not be covered by Exotic Cancer, these are managed and collected by the local Government.
- Lost mail, mail that has been registered as delivered or unclaimed mail is not applicable for a refund unless the postal carrier has been deemed responsible. 
- Refunds will not be given for incorrect addresses.

Faulty Products
- Refunds or store credits will only be issued where the product has been determined to be faulty.

If your product is faulty, please email us to discuss within 30 days of receiving the product.

info@exoticcancer.com